The customer visited the Pygmalion bar in Dublin with two friends and they sat in the outdoor dining area. She claimed that despite spending over £100 on drinks, she was asked to pay to use the toilet
A woman says she was left baffled after being ordered to pay £12 to use a pub toilet despite spending over £100 on drinks.
The customer visited the Pygmalion bar in Dublin city centre with two friends and they sat in the outdoor dining area.
After 45 minutes, she needed the toilet and went inside the bar – but she claimed a member of staff told her she needed to pay to enter the building, the Irish Mirror reports.
The woman added staff told her she “needed a stamp” and would “need to pay €15” (£12.6) if she wanted to enter the bar and use the toilet, despite telling them she had a table outside and would return to it afterwards.
The frustrated customer said: “We spent over €120 on drinks for an hour and a half. I arrived late and did not receive an apparent stamp that was given when seated, which I had no clue I needed while sitting outside.”
She added: “I wrote a review at the table as I felt this was totally unfair since it was a basic human right to use the toilet, it just left me shocked, it’s baffling.
“I needed to use the restroom so I went to go inside and they would not allow me inside at all to use the toilet even though I had paid a €120 bill and ordered more drinks afterwards.
“They told me if I wanted to enter the premises it would cost me €15 but I insisted that I was using the bathroom, then going back out to my table, but they wouldn’t listen to me.
“So I went back to my table, and asked my waitress if I could get a stamp, but she said she couldn’t do anything to help, she was lovely, and I understood she couldn’t do anything.”
After returning to her table, the customer and her friends finished their drinks and made their way to a nearby pub that, despite being fully booked, allowed her to use their toilet.
The woman, who used to work in hospitality, said she felt staff at the bar did not care and were dismissive.
In an online review, the bar responded to the criticism by admitting there had been “confusion” among the staff and offering to restore the stamps.
The Mirror has contacted the Pygmalion bar for comment.